Introduction
ovesco regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all ovesco users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact sales@ovesco.com.au
Collection of Information
In order to use the ovesco website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by ovesco is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
Use of Collected Information
Any details collected from ovesco customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on so that your order can be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at sales@ovesco.com.au
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@ovesco.com.au
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
ovesco uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@ovesco.com.au
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Phone calls may be recorded for training and quality purposes.
Social Media
ovesco may gather an individual's information from social media in order to provide a better and personalised experience for the individual. The information collected may include demographics, preferences, and behaviours. This information would be used solely by the business and would never be shared with a third party. The purpose of collecting this information is to better understand the individual and to provide them with relevant information such as exciting new products or important updates they should be aware of. By using this information, the business can create targeted advertisements and promotions that are of interest to the individual, leading to a more satisfying experience for both the business and the individual.
Additionally, the business may use the information collected to improve its services and offerings. This may involve analysing the information to identify trends and patterns, and using these insights to improve the products and services they offer. By doing so, the business can better meet the needs and preferences of its customers, leading to increased customer satisfaction and loyalty.
Overall, the use of social media information by a business is intended to enhance the individual's experience, and it is done in accordance with strict privacy policies to ensure the protection of the individual's personal information.
Third Parties
ovesco may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. ovesco does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the ovesco site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.ovesco.com.au
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
